I download the app on iphone 5c and try to open but it just show Black screen

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artrdz

I download my app on an iphone, but when I try to run it, it just show a black screen, nothing else, then I try with other one and same result.

I was thinking the new version was making that problem iOS 8.3 but I try with a iOS 8.2 in other iphone and same result.

the app by the way ask me is I trust or not trust this "Distribution solovatsoft, Inc" Company, I dont know if it has somethig to do with the malfunction,

the app was working very good for more than 2 months. any advice will be thankful.

 

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  • Products

    dont these people respond?

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  • iBuildApp

    @Products this user has previously started a ticket with our Help Desk. We've already addressed it 2 months ago.

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  • Rene

    how is this answer helpful to the community ?  i'm in test phase & i'm having the same issue.  it's not trusting the solovatsoft.  where is the answer to this ?

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  • Ruja

    @Rene
    It is more than likely due to the iOS update. Last time you just needed to resubmit your app. 
    To me it was fixed last week, but broke again after recent ios update (this morning)

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  • iBuildApp

    @Rene
    Hi there, 


    Recently, "Test my App" for iPhone has been disabled. Our engineers are working on a fix to bring the functionality back online, however, publishing to the iTunes App store remains operational. You can test a web version of your app and when you're ready, you can publish it to Apple (or submit it to us for publishing) to be able to download the full app onto your iOS device. 


    For future inquiries, I recommend consulting these issues with our support representatives in the help desk.


    -Emil S.

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