When your server went down, you need to notify your customers ASAP.

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Wacky Uses

• May 19, 2015 19:10

Your server went down last night (May 18, 2015) and my app has not been working for the last 15 hours. I received no notification of this problem from iBuildApp, but found out from my upset customers. When this happens, you need to notify me—and all your customers—immediately by email to alert us that there is a problem. I called your support line and sent emails to your support line to be told that "our developers are working on the issue now. The problem will be fixed soon."  That was 12 hours ago. You need much better customer support, or you will be losing customers very quickly. 

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  Fglifeclient

  • May 20, 2015 09:07

  +1

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  Yaroslav

  • May 22, 2015 21:01

  Dear Wacky Uses,

  Sorry for any inconveniences it might have caused. The problem has been already fixed and everything is functioning well. Thank you for the feedback.

  IBA Team

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