ANDROID PLAYER BUTTON (LIVE STREAM) PROBLEM

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damion codrington

Hey guys does anyone know how to solve the android problem i'm having with the "Live Stream" player button not working.  My app is wwaaayyyy live and i'm getting a shit load of complaint about the play button not functioning correctly...all it does is spins..meaning its not loading on the android phones....this is a major problem...FIX ASAP!!!!!! HHHEEELLPPPP!!!!!! ANYONE OUT THERE?????

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  • iBuildApp

    Hi There,

    You Android build has been re-submitted to Google Play with the optimized solution for the Audio list issue. Let me know if you still experience any issues.

    -Emil S.

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  • iBuildApp

    hi, what is the app name where you have such problem? did you download the updated app on your phone?

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  • Toabox

    app name: "VAE Live" - Yes, I download the updated version on my Samsung Note 3 (after completed re-submit to Google Play). My Note 3 has Android OS version 5

    All users that has Android phone experience the same issue  :( I submit the issue to Tech support, but they can't fix it yet   It's been about a week now. :(

    FYI, when testing this feature on simulator and iPhones, it's working fine.

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  • Admin

    a user has today reported a problem with the sound player - files are taking ages to play and also one reported that the whole thing is disappearing from the screen - complaints are coming in please help?

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  • iBuildApp

    Hey Everyone,

    Problems with Android and the Audio List have been brought up to our developers and they are currently examining the issues. ANY and ALL details are welcome to be submitted as tickets to our help desk to expedite the hotfix for the issue. 

    If you are unsure of how to proceed or what alternative options are best for your app, please contact our support help desk via email, phone or chat. Our representatives will be able to provide some guidance.Our current wait-time is still strained due to iOS submissions, however, your ticket will be serviced as soon as an agent becomes available.

    -Emil S.

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