Getting Frustrated.

I created an app and it was a learning experience. At first I had trouble getting the app on my iPhone. Finally after a few days of waiting with no response, my app was put back in In-Design status. The claim was the servers were bogged down. This was all fine. I was able to get my app on my iPhone and test it.. Once I had things as I wanted, I bought the "Remove ibuilderapp line."

I also decided to rename my app because I wanted to offer it as a free app and then I might create a paid version with no apps. So I deleted the CSR's and went through the process again. Somewhere along the line I got a status error on my app. I submitted a help ticket but have not gotten anywhere. Took 3 days just to get a response and the response I got was give us your APPLE ID and password.

Im frustrated because I can't get any help and now I paid for something and I am being told I can't get a refund on the remove ibuildapp line.  Ive paid for something and it doesn't work.