My app failed to install

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Julia Amisano

Hi,

I am having a problem. My app will not install on my iPhone. I get an error message when I try to sync the phone with iTunes. It says "failed to install"

I have followed all of the instructions on this page:

http://ibuildapp.com/faq-iphone/#20

So I am not sure what went wrong?

Can anybody help?

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5 comments

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  • iBuildApp

    if you followed the instructions how to create adhoc version (see FAQ page for iPhone) and created the build properly including your phone UDID then try to google https://www.google.com/search?q=itunes+failed+to+install&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

    syncing iTunes with app is a tricky process

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  • Julia Amisano

    OK...I tried it again. This time I get stuck at the point where I Upload Distribution Provisional Profile. It says  "Error Provisioning Profile does not match Distribution Certificate". ????

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  • iBuildApp

    yes, we had discussions in the forum about it. make a search by keyword MATCH in this forum. it's free. or open a ticket on MY APPS page if you are paying customer

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  • Julia Amisano

    Ok...I have two apps. I've tried to install them both ad-hoc on my iPhone to test but both apps give me the same error message:  "Error Provisioning Profile does not match Distribution Certificate". So now I need to decide what to do. I have no objection to paying iBuildApp for the company's services. But I need to see a working version on an iPhone in order to judge the quality of the application before going forward.

    So please tell me what are my options. Here are some questions:

    1. If I sign up for the $9.99 per month plan and submit a ticket will I get the help I need to get the app on my iPhone ad-hoc so that I can test it ?

    2. If the answer to question one is YES then what happens if after testing the app on my iPhone I decide that it is not what I expected and I decide not to go forward with it?  Can I cancel the plan after having only paid for one month?

    3. If the answer to question one is NO then what are my options? Do I need to pay $299 to iBuild App in order to get help with publishing my apps?

    Thanks.

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  • iBuildApp

    Julia, we provide help only for the apps that being paid. so if you subscribe for one apps but ask questions for 2 we would have to charge you for two or reject as our customer. you can cancel your plan at any time and we stop providing you with help. I agree that is a brilliant idea to pay for one month $9.99 and get a tech support worth a few thousand dollars. we don't have problem with that as we provide support only to the clients that enrolled in one of our payable plans.

    as of #3 your options are:

    - search the forum for help as it has tons of helpful information

    - subscribe to one of our plans

    - pay us $299 and we can publish THAT app for you to iTunes.

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